Susan L. Greig

Patient & Family Centered Care – Healthcare Social Media consultant, speaker, author


Susan can help your organization:

Understand the real meaning of Patient & Family Centred Care from a parent’s perspective
-the differences between system centred, family focused and patient & family centred care
-sensitive diagnosis disclosure, giving bad news, cultural & religious group considerations

Build a Patient & Family Centred Culture

Start a Patient & Family Centered Care Program

Assist patient & family self-evaluation

Set Up a Patient & Family Advisory Council
-Use the 3 R’s for Success – Recruit, Retain, Recognize

Coach patients and families to tell their stories in constructive, meaningful ways that inspire change of practice

Understand Social Media use from the patient and family perspective

Understand the various types of social media used in healthcare-the challenges, risks and benefits

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